Shipping policy

Where we ship from
We have warehouses located around the world, so your order is dispatched from whichever location is closest to you — this helps minimise shipping times wherever possible.

Domestic shipping (Australia)
Shipping within Australia is typically completed within 5-10 business days. Regional or remote areas may see slight delays of up to 2-5 additional business days, depending on local postage services. Standard domestic shipping is free.

International shipping
Yes, we ship internationally. International delivery times vary by destination and local customs processing. A flat international shipping rate applies at checkout.

Tracking
Once your order is dispatched, you'll be provided with a tracking number so you can follow your delivery.

Questions
If you have any questions about your shipment, get in touch via our contact form or email us at darkanddiffused@neurotrocity.com.